- How do I contact customer services?
- You can contact youyoushop by sending an email to info@freetobeyou.it or sending a message on our my space :www.myspace.com/freetobeyou. We aim to answer enquiries as soon as we can.
- Where do you ship to?
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We deliver to most major worldwide countries:
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Italy, Indonesia,Japan, Latvia, Luxembourg, Malta, Monaco,Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Singapore,Spain, Sweden, Switzerland, Taiwan,Turkey, UK, USA
For other countries send me an email to info@freetobeyou.it
- How much international shipping cost?
- Postage & packing is determined by the country that you want your goods delivered to.
Shipping details appear as n/a in the shopping cart until you proceed to the checkout and postage & packing is determined by the country that you want your goods delivery.
If your item is urgently needed (e.g. a birthday present) please let us know and we will do everything in our power to make sure it gets to you on time. - Why haven't I heard from you?
- Our customers are very important to us. We endeavour to always let customers know what is going on with their order and reply to customer queries as soon as we can. If you have placed an order and haven’t received a confirmation email please check you have typed the correct email address into your login details. If you have, then please check your junk folder as some spam filters can be very aggressive. If you have emailed us and we haven’t replied please check your junk folder. If you can’t find a response then please re-send your query with a different subject header as our junk mail filter can also be aggressive!
- Back order.
- If your item is not in stock, we will notify you by e-mail, we can then back order for you. You will always be notified with the option to cancel your order if you would rather not wait.
- What happens if my order is delivered when I’m not at home?
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The carrier we use will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have 7 days from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).
- What forms of payment do you accept?
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Regular account payments all through PayPal.
- How secure is this store?
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This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
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Yes,it s required to have a PayPal account to purchase from this store.It 's free and safe.Go on www.paypal.com and see the istrucions. With PayPal you can use Visa, MasterCard, Discover, and American Express,but you do not expose your credit card number to the merchant.